Shipping & Returns
Shipping
When your order ships
We pack orders over the weekend and drop them at Australia Post on Monday morning (occasionally Tuesday, after a public holiday). You'll get an email with your tracking number once your order is packed. Everything is posted from the Sunshine Coast, Queensland.
Australian shipping
- Orders $40 and over: free standard shipping.
- Orders under $40: standard shipping is $10.
- Express: $10 on orders of $40 and over, and $15 on anything smaller.
Most orders arrive 2–5 business days after they're posted, depending on where you are. Express is quicker once it's in the post, but it still goes out on Monday with everything else.
International shipping
International shipping depends on where it's going and how much is in the parcel. You'll see the rate at checkout before you pay, in your own currency.
We ship to New Zealand, the UK, every EU country, the USA and Canada. International orders go out on Monday with everything else, with Australia Post tracking. Delivery times vary by country.
If your country charges import duties or taxes, they're paid by you. In the EU that's usually VAT, collected when your parcel arrives. For US orders, we pay the duties before your order ships, so there's nothing extra to pay on delivery.
Damaged in transit
If your order arrives damaged, email hello@practicalparentco.com.au with a photo and your order number and we'll send a replacement.
Returns and refunds
Change of mind
You've got 30 days from delivery to return something you don't want. It needs to be unused and in its original packaging, with your order number. Return postage is paid by you. There's no restocking fee.
If it doesn't fit
Trying Hook n Go or PerchMount on your pram or portacot doesn't count as used. If it doesn't fit, send it back within 30 days in its packaging and we'll refund you. Return postage is paid by you, but there's no restocking fee.
Faulty, damaged or not as described
Email us a photo and your order number and we'll replace or refund it, including postage. Please get in touch as soon as you notice the problem.
Sale items and gift cards
Change-of-mind returns don't apply to sale items or gift cards. If a sale item is faulty, you're still covered.
Refunds
Once your return arrives and we've checked it, we'll email you. Refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.
Exchanges
The quickest way is to send the original back and place a new order once we've confirmed the return.
Starting a return
Email hello@practicalparentco.com.au with your order number and the reason. We'll reply with the return address (PO Box 7033, Sippy Downs QLD 4556).
European Union orders
If your order ships to the EU, you can cancel or return it within 14 days of delivery for any reason. It needs to be unused and in its original packaging.
Your rights
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
This page is a summary. The full Shipping Policy and Refund Policy also apply.