Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unused, with any tags, and in its original packaging, plus the receipt or proof of purchase.

To start a return, contact us at hello@practicalparentco.com.au. Returns must be sent to PO Box 7033, Sippy Downs, QLD 4556, Australia. Return shipping is paid by the buyer, and a small restocking fee may apply.

Damages and issues — Inspect your order on arrival and contact us immediately if the item is defective, damaged, or wrong, so we can make it right.

Non-returnable items — Custom/personalised products and hazardous materials can't be returned. We also can't accept returns on sale items or gift cards.

Exchanges — Return the item you have and place a separate order for the replacement once the return is accepted.

EU 14-day cooling-off — Orders shipped into the EU can be cancelled or returned within 14 days for any reason. Same condition requirements as above.

Refunds — Once we receive and inspect your return we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days (your bank may take longer to post it). If more than 15 business days have passed since approval, contact hello@practicalparentco.com.au.