Refund policy

Change of mind. We have a 30-day return policy for change of mind. The product needs to be unused and in its original packaging, with your order number. Return postage to be paid by you. There is no restocking fee.

If it doesn't fit. Trying the Hook n Go or PerchMount on your pram or portacot does not classify it as being ‘used’. If it doesn’t fit, simply send it back within 30 days in its original packaging with your order number, to receive a refund. Return postage is at your expense, but there is no restocking fee.

Faulty, damaged or not as described. Email a photo of the product and your order number promptly if there is a problem to support@practicalparentco.com.au. If the product arrives damaged, you are eligible for a replacement or a refund including postage within 14 days of delivery.

Sale items and gift cards. Change-of-mind returns don't apply to sale items or gift cards. If a sale item is faulty, you're still covered.

EU orders. You can cancel or return within 14 days of delivery for any reason, on the same conditions as a change-of-mind return. All returns must be unused, with your order number, and in its original packaging

Refunds. Once your return has been received and checked, you will receive a confirmation email. Refunds are returned to your original method of payment within 10 business days. Your financial institution may take slightly longer to process the credit.

Starting a return. Email hello@practicalparentco.com.au with your order number. Returns go to PO Box 7033, Sippy Downs QLD 4556, Australia.

Your rights. Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.